Repeated Notification for Same Alert

Icinga 2
1

Hello

We have setup email notification via notification template. From email it is creating ticket. What we have observed that we are repeating the same notification sometimes on email

Note XXXX-P_LZ_MemoryHigh is not set as volatile
We do not see any clearing event between the two emails.

As below

XXXX-P_LZ_MemoryHigh on XXXXXX.corpintra.net is WARNING!
Info: WARNING - 85.7% (3318828 kB) used!
When: 2020-04-08 23:27:31 -0700

XXXX-P_LZ_MemoryHigh on XXXXXX.corpintra.net is WARNING!
Info: WARNING - 85.7% (3318852 kB) used!
When: 2020-04-08 22:57:26 -0700

As each email creates a ticket - it created two tickets for same problem

2

Hello,

if you want only one email you have to set your notification interval to 0. Otherwise icinga will send out the same notification on your configured interval as long the state of the service doesnt change. See the docs for all available variables.

Regards,
Carsten

3

Thank You Carsten. I see what you are saying. I left it blank and by default it sends out every 30 minute. If i change it to 0 it will not re-notify unless there is a state change like (Warning to Critical or Problem to resolve)
Understood. Thanks very clear - I missed that completely

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