Hi guys. Great forum 
. I’ve learned a lot since my last visit.
I am currently testing notifications using the Jira module.
I have an issue where I am only getting one notification triggered per service, and not one per host per service. So, in the screenshots below only lhr1-prod-svc-icinga2 is getting alerts triggered:
Here’s the notification command:
object NotificationCommand "jira-service-notification" {
import "plugin-notification-command"
command = [ "/usr/bin/icingacli", "jira", "send", "problem", "--no-acknowledge" ]
arguments += {
"--ack-author" = {
description = "This author name will be used when acknowledging Icinga problems once a JIRA issue got created"
value = "$jira_ack_author$"
}
"--command-pipe" = {
description = "Legacy Icinga command pipe. Should only be used on Icinga 1.x system without a correctly configured Icinga Web 2 monitoring module"
value = "$jira_command_pipe$"
}
"--description" = {
description = "JIRA issue description"
required = true
value = "$jira_description$"
}
"--host" = "$host.name$"
"--issuetype" = {
description = "JIRA issue type (e.g. Incident)"
required = true
value = "$jira_issuetype$"
}
"--no-acknowledge" = {
description = "Do not acknowledge Icinga problems once a JIRA issue got created"
value = "$jira_no_acknowledge$"
}
"--project" = {
description = "JIRA project name (e.g. ITSM)"
required = true
value = "$jira_project$"
}
"--service" = "$service.name$"
"--state" = {
description = "Service state (e.g. CRITICAL)"
value = "$service.state$"
}
"--summary" = {
description = "JIRA issue summary"
required = true
value = "$jira_summary$"
}
"--template" = {
description = "Issue template name (templates.ini section). This allows to pass custom fields to JIRA"
value = "$jira_template$"
}
}
vars.jira_description = "$service.output$"
vars.jira_summary = "$service.name$ on $host.name$ is $service.state$"
}
And the apply Notification:
apply Notification "jira-service-notification" to Service {
command = "jira-service-notification"
//state = [ OK, Warning, Critical, Unknown ]
types = [ Problem, Acknowledgement, Recovery, Custom,
FlappingStart, FlappingEnd,
DowntimeStart, DowntimeEnd, DowntimeRemoved ]
user_groups = [ "icingaadmins" ]
//assign where host.vars.notification.mail && host.vars.notification.mail.groups != []
assign where host.vars.os
vars += {
jira_project = "ITOPS"
jira_issuetype = "Incident"
notification_logtosyslog = true
}
period = "24x7"
}
The ‘unique’ custom fields are correctly set in Jira:
The logs show that there is a ‘Checkable’ for that host but doesn’t appear to do anything:
[2020-09-30 11:20:02 +0000] information/Checkable: Checkable 'lhr1-prod-svc-icinga1!firewall' has 1 notification(s). Checking filters for type 'Problem', sends will be logged.
The other host triggers fine:
[2020-09-30 11:11:37 +0000] information/Notification: Completed sending 'Problem' notification 'lhr1-prod-svc-icinga2!firewall!jira-service-notification' for checkable 'lhr1-prod-svc-icinga2!firewall' and user 'icingaadmin' using command 'jira-service-notification'.
Could anyone offer any assistance?