To enhance our notification handling all notifications are converted into Jira issues.
After the problem is resolved the Jira issues is transitioned to another state.
To make it even easier I would like to link the Jira issue in the notification E-Mail.
Is there a way to influence the sequence in which notifications are sent?
Like renaming the objects to “001_jira”, “002_mail”, etc?
Currently I handle the Jira issue creation and sending of the e-mail within the same script and every subsequent notification checks for a local file which associates the problem with a jira issue.
If it doesn’t exist the issue and file will be created. If not the jira issue from the file will be linked.
Though I’d really like to decouple these features.