Icgina instance failing to send service notifications

Icinga Director
1

Hi All,

I’ve tried most of the troubleshooting steps in other similar threads.

I have newly installed Icinga2 instance which is configured via Director. My Users are getting notifications for Host Up/Down but not service Problem/Recovery.

If I send a custom notification for a service with force checked, then it comes through without issue so I’m pretty certain the notify command script and e-mail stack are working correctly.

I’ve included the relevant object definitions from the icing director preview below as well as the log output for a custom forced check (where I was notified) and a normal Problem check (where I wasn’t notified).

Any help or suggestions, much appreciated…

Thanks
Jona

object Service "test17" {
    host_name = "test"
    import "QuickService"

    check_command = "check_https_with_hostname"
    vars.Check_Command_Arg1 = "test.com"
    vars.Check_Command_Arg2 = "test"
}

template Service "QuickService" {
    max_check_attempts = "4"
    check_period = "AllTime"
    check_interval = 1m
    retry_interval = 1m
    check_timeout = 1m
    enable_notifications = true
    enable_active_checks = true
    enable_passive_checks = true
    enable_event_handler = true
    enable_flapping = false
    enable_perfdata = true
}

apply Notification "Service-User-Notify-All" to Service {
    import "Service-User-Notify"
    times.begin = 5s
    period = "AllTime"
    assign where match("*", service.display_name)
    states = [ Critical, OK, Unknown, Warning ]
    users = [ "Jona" ]
}

template Notification "Service-User-Notify" {
    command = "mail-service-notification"
    interval = 0s
    period = "AllTime"
    users = [ "Jona" ]
}

object TimePeriod "AllTime" {
    import "legacy-timeperiod"
    display_name = "All Time"
    ranges = {
        "friday"	= "00:00-23:59"
        "monday"	= "00:00-23:59"
        "saturday"	= "00:00-23:59"
        "sunday"	= "00:00-23:59"
        "thursday"	= "00:00-23:59"
        "tuesday"	= "00:00-23:59"
        "wednesday"	= "00:00-23:59"
    }
}

object User "Jona" {
    import "User-Template-Notify"

    display_name = "(Removed)"
    email = "(Removed)"
    pager = "(Removed)"
    period = "AllTime"
    states = [ Down, Up ]
    types = [ Custom, Problem, Recovery ]
}

template User "User-Template-Notify" {
    enable_notifications = true
    period = "AllTime"
    states = [ Down, Up ]
    types = [ Problem, Recovery ]
}

[2022-10-31 09:39:20 +0000] information/Checkable: Checkable 'test!test17' has 1 notification(s). Checking filters for type 'Problem', sends will be logged.


[2022-10-31 09:45:30 +0000] information/Checkable: Checkable 'test!test17' has 1 notification(s). Checking filters for type 'Custom', sends will be logged.
[2022-10-31 09:45:30 +0000] information/Notification: Sending 'Custom' notification 'test!test17!Service-User-Notify-All' for user 'Jona'
2

Hii,

user Jona is missing state filters for services. The user contains only host states Down, Up, but not for services. If you start icinga2 in notice mode, there should be something like:

... notice/Notification: Not ... sending notifications for notification object ... and user 'Jona' ... does not match state filter: Down,Up.
1 Like
3

Thanks, this was the problem.

For future readers of this thread, the dropdown in Director is labelled “States” under the user definition:

hosts_and_services
hosts_and_services792×259 7.37 KB

During my troubleshooting I had added the Up/Down states but not the Ok, Warning, Critical.