Need your assistance in configuring Jira in Icinga.
Give as much information as you can, e.g.
icinga2 --version) : 2.11.3-1php --version) : 7.1.30Hi,
well, that is not much (i.e. none) information you are providing here regarding your issues.
Where are you stuck exactly?
Have you read through the documentation?
Hi @log1c,
Thank you for documents you shared. We were able to configure Jira in our Icinga server. Could you Please also guide us how to create automated Jira Issues when one of our services threshold is reached?
Regards,
Nikesh Singh B.
Well, the link to the documentation walks you through everything you need to implement the module and configure the basics (apart from the notification apply rules for (single) hosts and services).
Start here: icingaweb2-module-jira/03-Configuration.md at master · Icinga/icingaweb2-module-jira · GitHub
As you said that you already have installed the module to Icinga Web 2 the next step would be the configuration of the module to have the connection to JIRA configured
Next you need to create to fields in JIRA for the notifications from icinga
When this is done you should already be able to send notifications from the cli
If that works, configure the notification commands
If you are using the Icinga Director you can let the module do that automatically
After this create notification templates using the new commands, configure for what states and types the notifications should be sent.
I suggest
and then filter on the user level which notification is to be really sent to the users.
Last step is to configure notification apply rules for one or more hosts/services.
Would you say that the documentation is not clear enough?
I’m always happy to hear suggestions for improvements 
Hi @log1c ,
Below is host configuration file.
object Host "jira.com" {
import "generic-host"
vars.os = "linux"
address = "ip-address.x.x.x"
check_command = "hostalive"
vars.agent = "ssh"
vars.mountpoint = "/app"
vars.user = "icinga"
vars.notification["mail"] = { groups = [ "icingaadmins" ] }
vars.notification["jira"] = { groups = [ "icingaadmins" ] }
}
Done configuration into notification.conf as below.
apply Notification "jira" to Host {
import "jira-host-notification"
user_groups = host.vars.notification.jira.groups
users = host.vars.notification.jira.users
assign where host.vars.notification.jira
}
apply Notification "jira" to Service {
import "jira-service-notification"
user_groups = host.vars.notification.jira.groups
users = host.vars.notification.jira.users
assign where host.vars.notification.jira
}
Done Configuration into template.conf as below
object NotificationCommand "jira-host-notification" {
import "plugin-notification-command"
command = [ "/usr/bin/icingacli", "jira", "send", "problem" ]
arguments += {
"--description" = {
description = "JIRA issue description"
required = true
value = "$jira_description$"
}
"--host" = "$host.name$"
"--issuetype" = {
description = "JIRA issue type (e.g. Incident)"
required = true
value = "$jira_issuetype$"
}
"--no-acknowledge" = {
description = "D not acknowledge Icinga problems once a JIRA issue got created"
value = "$jira_no_acknowledge$"
}
"--project" = {
description = "JIRA project name (e.g. ITSM)"
required = true
value = "$jira_project$"
}
"--service" = "$service.name$"
"--state" = {
description = "Service state (e.g. CRITICAL)"
value = "$service.state$"
}
"--summary" = {
description = "JIRA issue summary"
required = true
value = "$jira_summary$"
}
"--template" = {
description = "Issue template name (templates.ini section). This allows to pass custom fields to JIRA"
value = "$jira_template$"
}
}
vars.jira_description = "$service.output$"
vars.jira_summary = "$service.name$ on $host.name$ is $service.state$"
}
object NotificationCommand “jira-host-notification” {
import “plugin-notification-command”
command = [ “/usr/bin/icingacli”, “jira”, “send”, “problem” ]
arguments += {
“–description” = {
description = “JIRA issue description”
required = true
value = “$jira_description$”
}
“–host” = “$host.name$”
“–issuetype” = {
description = “JIRA issue type (e.g. Incident)”
required = true
value = “$jira_issuetype$”
}
“–no-acknowledge” = {
description = “D not acknowledge Icinga problems once a JIRA issue got created”
value = “$jira_no_acknowledge$”
}
“–project” = {
description = “JIRA project name (e.g. ITSM)”
required = true
value = “$jira_project$”
}
“–state” = {
description = “Host state (e.g. DOWN)”
value = “$host.state$”
}
“–summary” = {
description = “JIRA issue summary”
required = true
value = “$jira_summary$”
}
“–template” = {
description = “Issue template name (templates.ini section). This allows to pass custom fields to JIRA”
value = “$jira_template$”
}
}
vars.jira_description = “$host.output$”
vars.jira_summary = “$host.name$ is $host.state$”
}
“diskchecksun”
“mail-service-notification”
check_command = “jira-host-notification”
check_command = “jira-service-notification”
Could you Please help with next steps as Jira tickets are not getting created with these steps?
Regards,
Nikesh.
this does not fit. For service notifications you will need the jira-service-notification command not the jira-host-notification command.
Fix this and then check again if it works.
Also check the icinga2.log at /var/log/icinga2 and look what gets written there when you expect the notification to be sent.
good to hear
But:
This is not a ticket system but a community forum 
Please choose one of my answers as solution, so the thread is marked as “solved”.
https://community.icinga.com/faq#solution