We need to force close alert - irrespective of the status of the problem.
This is required as our customer wants if a ticket is closed without closing the problem a new ticket has to be generated.
So to do that we need to have a API call from ticketing system to close the event in icinga. And in next sampling cycle icinga will re-evaluate and will create a new alert - which will create a new ticket
So is there a way to close a event based on ServiceName!Hostname combination irrespective of the status of the actual problem