DISK CRITICAL : sophos file not accessible : permission denied

hello ,

(Complete) Disk access restricted upon installing SPL on the Linux machine
we have a server protected with the sophos protection ( antivirus) , we are noticing That icinga shows an alert telling that sophos file is not accessible and all the informations about the disk are not showing as well .
we try to set an exclusion for this file [ /opt/sophos-spl/var/sophos-spl-comms/ ] / [ /opt/sophos-spl ] but we are still seeing the same error message


what can cause this behaviour ?
Has anyone run into this problem before?

Hello dendani,

How exactly do you do that?