I read through the document in
I have a integration with ServiceNow Event Management which pulls events from icinga using host / service API
When the ping down alert is raised all the corresponding alert is also raised - even though it says handled - but these alerts do hit servicenow event management via API.
I want to stop these Unknown Alerts completely from being raised
Is it possible?
I created template.
I created the below dependency rule
I am not sure if I am doing it right
User Case 2
When the Postgres connection is down the other alerts fire for other KPIs
The DB check PG_DatabaseConn (Single Service) becomes red as critical. Other Service PG_DeadLock and PG_PreparedTransactions becomes Unknown. We want to supress the unknowns
What I was trying was as below
Honestly my concepts are not clear. I know I have to supress the unknown alerts from being raised. But not sure if I am doing it right