Checking service at fix time

Service Monitoring
1

Hello,

I’m looking for a way to check at fix time a service one time: no retry.
So if it failed, it will be in error state, and when corrected we can relaunch a check manually.

( yes it is a very specific case)

Best regards

2

I would use the reschedule-check API call:

Antony.

3

Ok. But im looking for a way to define it in the service template or in a applying rule.
Is there a way?

4

Please define the “fix” process.

You said “if it failed, it will be in error state, and when corrected we can
relaunch a check manually”, so it seems like there’s some “correction” process
going on, after which you want to have the check happen “manually”.

My suggestion is to include the API call at the end of whatever the correction
process is - so:

  • someone sees the alert
  • they fix the problem
  • they trigger the reschedule-check APi call
  • the service check happens once
  • it clears the alert if the problem is fixed, otherwise we start from 1

Which bit of that did I not understand right?

Antony.