Cannot establish a livestatus connection from thruk to icingaweb2, icinga::socket_error


I’m currently trying to connect our icingaweb2 backend to our customers icinga2 thruk instance via livestatus.
if we press ‘test’ in the connection tab in thruk the instance, the following error is returned

within the the icingaweb2 icinga.log i found the following entry after every connection attempt:
[2023-11-02 11:06:36 +0100] critical/Socket: recv() failed with error code 104, “Connection reset by peer”
[2023-11-02 11:06:36 +0100] critical/ThreadPool: Exception thrown in event handler:
Error: std::exception

0# __cxa_throw in /usr/lib64/icinga2/sbin/icinga2 1# void boost::throw_exceptionicinga::socket_error(icinga::socket_error const&) in /usr/lib64/icinga2/sbin/icinga2 2# void boost::exception_detail::throw_exception_icinga::socket_error(icinga::socket_error const&, char const*, char const*, int) in /usr/lib64/icinga2/sbin/icinga2 3# icinga::Socket::Read(void*, unsigned long) in /usr/lib64/icinga2/sbin/icinga2 4# icinga::NetworkStream::Read(void*, unsigned long, bool) in /usr/lib64/icinga2/sbin/icinga2 5# icinga::StreamReadContext::FillFromStream(boost::intrusive_ptr icinga::Stream const&, bool) in /usr/lib64/icinga2/sbin/icinga2 6# icinga::Stream::ReadLine(icinga::String*, icinga::StreamReadContext&, bool) in /usr/lib64/icinga2/sbin/icinga2 7# icinga::LivestatusListener::ClientHandler(boost::intrusive_ptr icinga::Socket const&) in /usr/lib64/icinga2/sbin/icinga2 8# bool icinga::ThreadPool::Post<std::function<void ()> >(std::function<void ()>, icinga::SchedulerPolicy)::{lambda()#1}::operator()() const in /usr/lib64/icinga2/sbin/icinga2 9# boost::asio::detail::executor_op<boost::asio::detail::work_dispatcher<bool icinga::ThreadPool::Post<std::function<void ()> >(std::function<void ()>, icinga::SchedulerPolicy)::{lambda()#1}>, std::allocator, boost::asio::detail::scheduler_operation>::do_complete(void*, std::allocator*, boost::system::error_code const&, unsigned long) in /usr/lib64/icinga2/sbin/icinga2 10# boost::asio::detail::scheduler::run(boost::system::error_code&) in /usr/lib64/icinga2/sbin/icinga2 11# boost::asio::detail: :posix_thread::func <boost: :asio::thread_pool::thread_function>::run() in /usr/lib64/icinga2/sbin/icinga2 12# boost_asio_detail_posix_thread_function in /usr/lib64/icinga2/sbin/icinga2 13# 0x00007F93D39DFEA5 in /lib64/ 14# clone in /lib64/

current livestatus setup:

library “livestatus”
object LivestatusListener “livestatus-tcp” {
socket_type = “tcp”
bind_host = “”
bind_port = “6558”

object LivestatusListener “livestatus-unix” {
socket_type = “unix”
socket_path = “/var/run/icinga2/cmd/livestatus”

the Firewallport 6558 is open in both directions

in our testsetup the livestatus connection works without any problem,

thank you upfront for every hint or possible solution

icinga2 - The Icinga 2 network monitoring daemon (version: 2.13.2-1)

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