I have a question regarding the acknowledgment that should be removed on a state change on a monitoring point. This works well for alerts that goes from critical/warning to Ok.
But not when a monitoring point goes from warning to critical. This is probably due to the fact that moving from warning to critical isnt a proper state change since both are problems.
Just want to make sure that this is the way it is supposed to work and I dont have a problem with my setup.
And if this is in fact the way it is meant to work. Should it?
Wouldnt it be good if the acknowledgment was removed when going from a warning to a critical state. Since this is for the most i presume when we need to act on them. Warnings are a good way to know that we need to look into this but critical is fix this now
And I know that I could just not acknowledge warnings and it is fixed but since we create jira tickets (with the great plugin) and acknowledge them at the same time I can easily see which alerts hasn’t been handeld.