Such a novel topic I know but I have two small issues with mail notifications (Conf. done through Director).
First issue is I’m trying to get service notifications sent out only on “OK/Recovery” or “Critical/Problem” states, just ignore warnings. This kind of works if the service goes the full cycle (Crit-[Warn]-OK)but when a service check goes from “Critical” to “Warning” and then back to “Critical” no notification is sent and I’d like to get one.It seems it will refuse to notify a critical again until it has reached OK status before at some point.
I was going to check if this is an issue related to disabling re-notifications. Still would like to get a notification every time a check that was not in critical reaches it no matter where it comes from.
Second issue is that sometimes I’d swear that a notification should have been sent but Icingaweb displays “Notification not sent out to any contacts”. One of us is wrong (probably me) but in the log file I can see some info when a notification is sent but nothing really to help me debug why Icinga decided no contact should be notified. How can I find out why Icinga thought that no contact needed to be notified?
Configuration info and an example of notification object:
Icinga 2 2.11-3
Icinga Web 2 2.8.0
Git Commit 642ec11228c3be8d2abbdff6ef31da77e34f6c70
PHP Version 7.2.11
MODULE VERSION
cube 1.1.0
director 1.7.2
fileshipper 1.1.0
graphite 1.1.0
incubator 0.5.0
ipl v0.5.0
monitoring 2.8.0
reactbundle 0.7.0
vspheredb 1.1.0
Object 'CN-PCCS-1030.FAKE.DOMAIN!Service AnnoyingProcess!Services - Annoying Servers' of type 'Notification':
% declared in '/var/lib/icinga2/api/packages/director/87ffb85e-1b50-469d-bb73-08f9bb56d4cf/zones.d/CN-PCCS-9876.FAKE.DOMAIN/notification_apply.conf', lines 125:1-125:59
* __name = "CN-PCCS-1030.FAKE.DOMAIN!Service AnnoyingProcess!Services - Annoying Servers"
* command = "mail-service-notification"
% = modified in '/var/lib/icinga2/api/packages/director/87ffb85e-1b50-469d-bb73-08f9bb56d4cf/zones.d/CN-PCCS-9876.FAKE.DOMAIN/notification_templates.conf', lines 15:5-15:41
* command_endpoint = ""
* host_name = "CN-PCCS-1030.FAKE.DOMAIN"
% = modified in '/var/lib/icinga2/api/packages/director/87ffb85e-1b50-469d-bb73-08f9bb56d4cf/zones.d/CN-PCCS-9876.FAKE.DOMAIN/notification_apply.conf', lines 125:1-125:59
* interval = 28800
% = modified in '/var/lib/icinga2/api/packages/director/87ffb85e-1b50-469d-bb73-08f9bb56d4cf/zones.d/CN-PCCS-9876.FAKE.DOMAIN/notification_apply.conf', lines 128:5-128:17
* name = "Services - Annoying Servers"
* package = "director"
% = modified in '/var/lib/icinga2/api/packages/director/87ffb85e-1b50-469d-bb73-08f9bb56d4cf/zones.d/CN-PCCS-9876.FAKE.DOMAIN/notification_apply.conf', lines 125:1-125:59
* period = "workhours"
% = modified in '/var/lib/icinga2/api/packages/director/87ffb85e-1b50-469d-bb73-08f9bb56d4cf/zones.d/CN-PCCS-9876.FAKE.DOMAIN/notification_templates.conf', lines 16:5-16:24
* service_name = "Service AnnoyingProcess"
% = modified in '/var/lib/icinga2/api/packages/director/87ffb85e-1b50-469d-bb73-08f9bb56d4cf/zones.d/CN-PCCS-9876.FAKE.DOMAIN/notification_apply.conf', lines 125:1-125:59
* source_location
* first_column = 1
* first_line = 125
* last_column = 59
* last_line = 125
* path = "/var/lib/icinga2/api/packages/director/87ffb85e-1b50-469d-bb73-08f9bb56d4cf/zones.d/CN-PCCS-9876.FAKE.DOMAIN/notification_apply.conf"
* states = [ "Critical", "OK" ]
% = modified in '/var/lib/icinga2/api/packages/director/87ffb85e-1b50-469d-bb73-08f9bb56d4cf/zones.d/CN-PCCS-9876.FAKE.DOMAIN/notification_templates.conf', lines 17:5-17:29
* templates = [ "Services - Annoying Servers", "Email-Service-RegularUsers" ]
% = modified in '/var/lib/icinga2/api/packages/director/87ffb85e-1b50-469d-bb73-08f9bb56d4cf/zones.d/CN-PCCS-9876.FAKE.DOMAIN/notification_apply.conf', lines 125:1-125:59
% = modified in '/var/lib/icinga2/api/packages/director/87ffb85e-1b50-469d-bb73-08f9bb56d4cf/zones.d/CN-PCCS-9876.FAKE.DOMAIN/notification_templates.conf', lines 14:1-14:50
* times = null
* type = "Notification"
* types = [ "Problem", "Recovery" ]
% = modified in '/var/lib/icinga2/api/packages/director/87ffb85e-1b50-469d-bb73-08f9bb56d4cf/zones.d/CN-PCCS-9876.FAKE.DOMAIN/notification_templates.conf', lines 18:5-18:33
* user_groups = [ "eurovision", "nato" ]
% = modified in '/var/lib/icinga2/api/packages/director/87ffb85e-1b50-469d-bb73-08f9bb56d4cf/zones.d/CN-PCCS-9876.FAKE.DOMAIN/notification_apply.conf', lines 130:5-130:39
* users = [ "commanderkeen" ]
% = modified in '/var/lib/icinga2/api/packages/director/87ffb85e-1b50-469d-bb73-08f9bb56d4cf/zones.d/CN-PCCS-9876.FAKE.DOMAIN/notification_apply.conf', lines 131:5-131:24
* vars = null
* zone = "CN-PCCS-9876.FAKE.DOMAIN"