# No default graphite graph for new service

**URL:** <https://community.icinga.com/t/no-default-graphite-graph-for-new-service/4368>\
**Category:** Icinga Web\
**Tags:** graphite\
**Created:** [May 7, 2020, 4:41pm UTC](https://community.icinga.com/t/no-default-graphite-graph-for-new-service/4368 "2020-05-07T16:41:40Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![ciberandy](https://community.icinga.com/letter_avatar_proxy/v4/letter/c/d2c977/32.png) [@ciberandy](https://community.icinga.com/u/ciberandy)\
**Post date:** [May 7, 2020, 4:41pm UTC](https://community.icinga.com/t/no-default-graphite-graph-for-new-service/4368/1 "2020-05-07T16:41:40Z")

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Hi. I am a little bit confused why and when graphite graphs are showing up in icingaweb2 and when not.

E.g. for my self-defined “maildelivery” check I do get a nice graph for the performance data:

 ![gkrellShoot_05-07-20_183807](https://community.icinga.com/uploads/default/original/2X/d/d5194b8987aabeff68287f51216c4ab63f393c42.png)

but for a different check called “uptime” I don’t:

![gkrellShoot_05-07-20_183327](https://community.icinga.com/uploads/default/original/2X/3/380361d4953d2f0469a7767287da2032e6728b57.png)

Both deliver performance data and I don’t see a difference in the check definitions.  
Could someone enlighten me please? 🙂

Thanks!

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**Author:** ![blakehartshorn](https://community.icinga.com/user_avatar/community.icinga.com/blakehartshorn/32/599_2.png) [@blakehartshorn](https://community.icinga.com/u/blakehartshorn)\
**Post date:** [May 7, 2020, 4:58pm UTC](https://community.icinga.com/t/no-default-graphite-graph-for-new-service/4368/2 "2020-05-07T16:58:37Z")

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Can you check Graphite directly or look in the whisper folder to see if you can find wsp files for those metrics? Not sure if its a problem on the Icinga, Graphite or Carbon side.

Also, are you using multiple carbon-cache daemons? A config error can cause some metrics to get lost but others to appear just fine.

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<div class="post-metadata">

**Author:** ![homerjay](https://community.icinga.com/user_avatar/community.icinga.com/homerjay/32/377_2.png) [@homerjay](https://community.icinga.com/u/homerjay)\
**Post date:** [May 7, 2020, 6:47pm UTC](https://community.icinga.com/t/no-default-graphite-graph-for-new-service/4368/3 "2020-05-07T18:47:04Z")

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Additionally:

If there are no corresponding whisper files:  
Although not very likely, do you accidentally use matching backlist-entries in the

```bash
/etc/carbon/carbon.blacklist

```

and have **whitelisting** (which also activates blacklisting) enabled in the

```bash
/etc/carbon/carbon.conf

```

?

Greetings.

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<div class="post-metadata">

**Author:** ![ciberandy](https://community.icinga.com/letter_avatar_proxy/v4/letter/c/d2c977/32.png) [@ciberandy](https://community.icinga.com/u/ciberandy)\
**Post date:** [May 7, 2020, 9:23pm UTC](https://community.icinga.com/t/no-default-graphite-graph-for-new-service/4368/4 "2020-05-07T21:23:06Z")

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Thank you, good points!

White/blacklisting ist not enabled. Only one carbon-cache daemon.  
But there are actually no whisper files. This encouraged me to restart the carbon-cache daemon (was running for 7 days) and … … _suspense_ … … graphs are created again!

So it had nothing to do with icinga.

Sorry for the noise and thanks a lot for your quick help!  
ciberandy

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<div class="post-metadata">

**Author:** ![hkalina](https://community.icinga.com/user_avatar/community.icinga.com/hkalina/32/3920_2.png) [@hkalina](https://community.icinga.com/u/hkalina)\
**Post date:** [February 27, 2021, 7:29pm UTC](https://community.icinga.com/t/no-default-graphite-graph-for-new-service/4368/5 "2021-02-27T19:29:02Z")

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I had the same issue - I have created a new service in Icinga, but no Graph was displayed for it.  
When I added “&graph\_debug=1” to Icinga url, I have seen log message that 0 metrics was fetched.  
I have opened the Graphite UI at [http://localhost:4322/](http://localhost:4322/) and found graphs for other services, but the new one was not here too.  
Then have I found hint [here](https://community.icinga.com/t/icinga2-graphite/4028/2): **retention in /etc/carbon/storage-schemas.conf should be aligned with the check\_interval of the service** , otherwise Graphite does not aggregate metrics correctly sometime - I have changed the check\_interval to “1m” as the retention period in carbon and it works now 🙂