# How to fix Socket Timeout error?

**URL:** <https://community.icinga.com/t/how-to-fix-socket-timeout-error/6717>\
**Category:** Events and Community\
**Tags:** icinga2\
**Created:** [February 17, 2021, 10:42am UTC](https://community.icinga.com/t/how-to-fix-socket-timeout-error/6717 "2021-02-17T10:42:48Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![prajithvs](https://community.icinga.com/letter_avatar_proxy/v4/letter/p/839c29/32.png) [@prajithvs](https://community.icinga.com/u/prajithvs)\
**Post date:** [February 17, 2021, 10:42am UTC](https://community.icinga.com/t/how-to-fix-socket-timeout-error/6717/1 "2021-02-17T10:42:48Z")

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While adding services we are getting the “CRITICAL-Socket Timeout” error. We are using nscp agent for communicating. The **TCP port 12489** is opened. Confirmed that the service is running in the agent machine. Any solution for this?