# Failed to remove Icinga Agent: Trying to upgrade or uninstall the agent **URL:** \ **Category:** Icinga 2\ **Tags:** windows-agent\ **Created:** [November 7, 2023, 3:02pm UTC](https://community.icinga.com/t/failed-to-remove-icinga-agent-trying-to-upgrade-or-uninstall-the-agent/12847 "2023-11-07T15:02:35Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![MartiBarr](https://community.icinga.com/letter_avatar_proxy/v4/letter/m/9f8e36/32.png) [@MartiBarr](https://community.icinga.com/u/MartiBarr)\ **Post date:** [November 7, 2023, 3:02pm UTC](https://community.icinga.com/t/failed-to-remove-icinga-agent-trying-to-upgrade-or-uninstall-the-agent/12847/1 "2023-11-07T15:02:36Z")
Before you ask a question, you can check [the troubleshooting documentation](https://icinga.com/docs/icinga-2/latest/doc/15-troubleshooting/) first, maybe you can find an answer here. Please describe your problem as detailed as possible and don’t forget to use a meaningful title There We also have a [markdown formatting guide](https://community.icinga.com/t/create-topics-and-master-markdown-formatting/69) to help you make your topics more readable! Give as much information as you can, e.g. - Version used (`icinga2 --version`) 2.13.8 → 2.13.1 down grading to meet requirements of master2 and satellites running. - Operating System and version Windows Server 2019 - Enabled features (`icinga2 feature list`) Enabled features: checker notification windowseventlog - Icinga Web 2 version and modules (System - About) Icinga Web 2 Version 2.11.4 running on a seperate server (Oracle Linux) - Config validation (`icinga2 daemon -C`) C:\Program Files (x86)\ICINGA2\sbin\> .\icinga2.exe daemon -C [2023-11-07 14:56:32 -0000] information/cli: Icinga application loader (version: v2.13.8) [2023-11-07 14:56:32 -0000] information/cli: Loading configuration file(s). [2023-11-07 14:56:33 -0000] information/ConfigItem: Committing config item(s). [2023-11-07 14:56:33 -0000] information/ConfigItem: Instantiated 244 CheckCommands. [2023-11-07 14:56:33 -0000] information/ConfigItem: Instantiated 1 WindowsEventLogLogger. [2023-11-07 14:56:33 -0000] information/ConfigItem: Instantiated 1 NotificationComponent. [2023-11-07 14:56:33 -0000] information/ConfigItem: Instantiated 1 CheckerComponent. [2023-11-07 14:56:33 -0000] information/ConfigItem: Instantiated 1 IcingaApplication. [2023-11-07 14:56:33 -0000] information/ScriptGlobal: Dumping variables to file ‘C:\ProgramData\icinga2\var\cache\icinga2/icinga2.vars’ [2023-11-07 14:56:33 -0000] information/cli: Finished validating the configuration file(s). - If you run multiple Icinga 2 instances, the `zones.conf` file (or `icinga2 object list --type Endpoint` and `icinga2 object list --type Zone`) from all affected nodes Zones.conf file is empty on agent server. This maybe due to the removal that I tried. I have tried to uninstall C:\Users\admin-mb\> Uninstall-IcingaAgent -RemoveDataFolder; [Notice]: Stopping service “icinga2” [Error]: Failed to remove Icinga Agent: False C:\Users\admin-mb\> Uninstall-IcingaAgent; [Notice]: Stopping service “icinga2” [Error]: Failed to remove Icinga Agent: False C:\Users\admin-mb\> Install-IcingaAgent -Version ‘2.14.0’ [Notice]: Downloading Icinga 2 Agent installer “Icinga2-v2.14.0-x86\_64.msi” into temp directory “C:\Users\admin-mb\AppData\Local\Temp\Icinga2-v2.14.0-x86\_64.msi” [Notice]: Installing new Icinga Agent version into "C:\Program Files (x86)\ICINGA2" [Notice]: Stopping service “icinga2” [Error]: Failed to remove Icinga Agent: False I seem to be stuck in a state where Icinga2 cannot get past the removal of the existing 2.13.8 Icinga2 Agent. In my configuration of a few Windows Agent i have successfully downgraded them, Only this server has this issue. Is there a lock file that maybe stopping the unistall or update? ---
**Author:** ![rivad](https://community.icinga.com/user_avatar/community.icinga.com/rivad/32/5852_2.png) [@rivad](https://community.icinga.com/u/rivad)\ **Post date:** [November 7, 2023, 3:52pm UTC](https://community.icinga.com/t/failed-to-remove-icinga-agent-trying-to-upgrade-or-uninstall-the-agent/12847/2 "2023-11-07T15:52:29Z")
I had a similar problem and fixed it by moving the icinga folders (install and data) into the trash. Afterwards the installation worked. ---
**Author:** ![MartiBarr](https://community.icinga.com/letter_avatar_proxy/v4/letter/m/9f8e36/32.png) [@MartiBarr](https://community.icinga.com/u/MartiBarr)\ **Post date:** [November 8, 2023, 7:57am UTC](https://community.icinga.com/t/failed-to-remove-icinga-agent-trying-to-upgrade-or-uninstall-the-agent/12847/3 "2023-11-08T07:57:25Z")
Hi Dominik, I have tried this and I am still getting the same error. I renamed the folder with icinga2 not started. I ran icinga\> Install-IcingaAgent -Version ‘2.13.1’ [Notice]: Downloading Icinga 2 Agent installer “Icinga2-v2.13.1-x86\_64.msi” into temp directory “C:\Users\admin-mb\AppData\Local\Temp\Icinga2-v2.13.1-x86\_64.msi” [Notice]: Installing new Icinga Agent version into "C:\Program Files (x86)\ICINGA2" [Notice]: Stopping service “icinga2” [Error]: Failed to remove Icinga Agent: False I also tried to manually run the install and it also failed. I tried 2.14.0 as well and this did not work either. icinga\> Install-IcingaAgent -Version ‘2.14.0’ [Notice]: Downloading Icinga 2 Agent installer “Icinga2-v2.14.0-x86\_64.msi” into temp directory “C:\Users\admin-mb\AppData\Local\Temp\Icinga2-v2.14.0-x86\_64.msi” [Notice]: Installing new Icinga Agent version into "C:\Program Files (x86)\ICINGA2" [Notice]: Stopping service “icinga2” [Error]: Failed to remove Icinga Agent: False ![image](https://community.icinga.com/uploads/default/original/2X/1/17f3428a69f9619eb6c3541b08e51321d75efb8d.png) ---
**Author:** ![rivad](https://community.icinga.com/user_avatar/community.icinga.com/rivad/32/5852_2.png) [@rivad](https://community.icinga.com/u/rivad)\ **Post date:** [November 8, 2023, 9:00am UTC](https://community.icinga.com/t/failed-to-remove-icinga-agent-trying-to-upgrade-or-uninstall-the-agent/12847/4 "2023-11-08T09:00:58Z")
Did you also delete / move the `C:\ProgramData\icinga2\` folder? ---
**Author:** ![MartiBarr](https://community.icinga.com/letter_avatar_proxy/v4/letter/m/9f8e36/32.png) [@MartiBarr](https://community.icinga.com/u/MartiBarr)\ **Post date:** [November 8, 2023, 9:02am UTC](https://community.icinga.com/t/failed-to-remove-icinga-agent-trying-to-upgrade-or-uninstall-the-agent/12847/5 "2023-11-08T09:02:15Z")
Yes I moved it to old\_icinga2 ---
**Author:** ![rivad](https://community.icinga.com/user_avatar/community.icinga.com/rivad/32/5852_2.png) [@rivad](https://community.icinga.com/u/rivad)\ **Post date:** [November 8, 2023, 9:05am UTC](https://community.icinga.com/t/failed-to-remove-icinga-agent-trying-to-upgrade-or-uninstall-the-agent/12847/6 "2023-11-08T09:05:51Z")
I guess, now a msi guru is needed as I’m no Windows expert. Removing the folders and the keys in the registry should allow a new installation I guess. I wouldn’t mess with the registry without a backup / snapshot of the machine. ---
**Author:** ![MartiBarr](https://community.icinga.com/letter_avatar_proxy/v4/letter/m/9f8e36/32.png) [@MartiBarr](https://community.icinga.com/u/MartiBarr)\ **Post date:** [November 8, 2023, 9:07am UTC](https://community.icinga.com/t/failed-to-remove-icinga-agent-trying-to-upgrade-or-uninstall-the-agent/12847/7 "2023-11-08T09:07:19Z")
We have snapshots of this machine. Are there any MSI guru’s on here?