I would like to ask you. Is here any common practice for configuring primary and secondary user for notifications? For example, one admin has helpdesk and answers messages. So, when the service is down, notification is sent to him first, but when he doesn’t answer in 15 minutes, the notification is sent to secondary admin. I am thinking about it, but don’t know where to start. Maybe testing status of the message inside configuration or something like that.
Have a quality day